How It Works
Eight simple steps from booking to a fully repaired device back in your hands.
Book Your Repair
Complete the online Mail-In Repair Form and tell us about your device and the problem.
Receive Your Repair Reference
After submitting the form, you'll receive a unique Repair Reference Number (e.g. FHP-2026-0001) on the confirmation screen.
Pack Your Device
Package the device securely in a strong box with adequate protective packaging. Include your Repair Reference Number inside the parcel.
Send It To Us
Send the device to Fone Hub Plus, 26 Watford Way, London, NW4 3AD. We recommend using a tracked postal or courier service.
We Check & Diagnose
When the device arrives, we register it and diagnose the fault using professional lab equipment.
You Receive a Quote
We send you the repair price before beginning any chargeable work. You must approve the repair before work starts.
We Repair & Test
After approval, our technicians repair the device and perform final testing to ensure everything works perfectly.
We Return Your Device
Once the repair is completed and payment received, we securely package and return the device to your return address.
Mail-In Repair Form
Fill in the form below to book your mail-in repair and generate your unique repair reference.
Mail-In Repair Form
Complete the form below to book your mail-in repair. We'll generate your repair reference instantly.
Before Posting Your Device
Follow this checklist to ensure your device arrives safely. Do not send unnecessary accessories unless they are related to the fault.